Returns & Exchanges
We want you to be completely satisfied with your Creed purchase, which is why we offer a 30-day return policy for items in their original, unopened condition. Please note that for hygiene reasons, we cannot accept returns on fragrances that have been unsealed or used.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Items
Securely place the unopened product in its original packaging, ensuring the security seal is intact to qualify for a refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your return parcel.
Receive Your Refund
Once our boutique receives and inspects the item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing